Ahmedabad’s SVPI Airport Achieves ACI Level-4 Customer Experience Accreditation

Ahmedabad’s SVPI Airport Earns Prestigious ACI Level 4 Customer Experience Accreditation

Ahmedabad, June 2025 — In a remarkable milestone for aviation in India, Sardar Vallabhbhai Patel International (SVPI) Airport in Ahmedabad has been awarded the prestigious Level 4 Airport Customer Experience Accreditation by Airports Council International (ACI). This significant recognition marks a leap from the airport’s previous Level 3 status, achieved just in May 2024, showcasing its rapid progress and commitment to world-class saervice.

A Global Benchmark in Passenger Experience

Operated by Adani Airport Holdings Limited, SVPI Airport now joins an elite group of global airports that have reached Level 4 accreditation—an acknowledgment of their consistent efforts to enhance customer satisfaction, governance, and innovation. Notably, SVPI Airport is now ranked 3rd in India for customer experience excellence, positioning Ahmedabad as a vital hub in India’s aviation landscape.

From Digital Innovation to Smart Infrastructure

This achievement reflects the airport’s strategic initiatives to elevate the passenger journey. Over the past year, SVPI has introduced several forward-thinking solutions and services aimed at improving comfort, convenience, and operational efficiency:

• Aviio App and Digi Yatra: Empowering passengers with seamless digital check-ins and real-time flight updates.
• Smart Cleaning Robots: Ensuring enhanced hygiene and cleanliness throughout the terminal.
• Adani One App: Integrating services from retail to transport into one unified digital platform.
• Enhanced Baggage Handling Systems: Minimizing delays and ensuring efficient luggage processing.

These innovations go hand-in-hand with tangible infrastructure upgrades, such as:

• Expanded Retail Spaces: Offering a wide variety of shopping and dining options for travelers.
• Improved Sanitation Facilities: Raising the hygiene standards to international levels.
• Increased Parking Capacity: Addressing the growing footfall with better traffic and vehicle management.

Commitment to Seamless Travel

SVPI Airport’s rise to Level 4 accreditation is more than a technical achievement—it’s a demonstration of customer-first thinking. The enhancements represent a shift in how Indian airports are perceived globally, with SVPI leading by example in crafting a seamless, tech-driven, and passenger-friendly airport experience.

The airport’s journey aligns with Adani Airport Holdings’ larger mission of transforming airports into global gateways, reinforcing India’s role in the international travel ecosystem.

The Level 4 ACI accreditation is a testament to SVPI Airport’s relentless pursuit of excellence in customer service, innovation, and operational standards. With cutting-edge digital services, smarter infrastructure, and an unwavering focus on passenger satisfaction, Ahmedabad’s SVPI Airport is setting new benchmarks not just in India, but across the global aviation industry.

SC allows NBE to hold NEET-PG exam 2025 on August 3