The Maruti Suzuki service network is set to revolutionize auto care in India, with ambitious expansion and record-breaking after-sales milestones reshaping the customer experience. Here’s a comprehensive blog-style update on this major development.
Record-Breaking May: 24.5 Lakh Vehicles Serviced
In May 2025, Maruti Suzuki service network achieved an unprecedented feat by servicing a record 24.5 lakh vehicles in a single month. That’s an average of 170 vehicles per minute or 3 vehicles per second
This achievement underscores the Maruti Suzuki service network‘s efficiency and scale, spanning urban centers and rural regions across India. With over 5,400 touchpoints currently active, this milestone reflects the brand’s strong service infrastructure
Vision FY31: 8,000 Touchpoints Across India
Looking ahead, the Maruti Suzuki service network is expanding further. As confirmed by MD & CEO Hisashi Takeuchi, the network of service outlets—comprising ARENA and NEXA workshops—will grow from 5,240 to 8,000 touchpoints by FY 2030–31
NEXA recently celebrated its 500th service touchpoint in Goa, marking another milestone in the Maruti Suzuki service network expansion
EV‑Ready Facilities: 1,500 Workshops
As part of this ambitious growth, the Maruti Suzuki service network will introduce 1,500 EV‑enabled workshops across over 1,000 cities by FY31
These workshops will support Maruti’s upcoming electric vehicle, e‑Vitara, launching in September 2025, ensuring a seamless after‑sales service experience for EV buyers
Innovative After‑Sales Formats
The Maruti Suzuki service network is redefining customer care by introducing innovative formats:
- Mobile Workshops: On‑road doorstep servicing
- Quick Response Teams (QRTs): 781 vehicles offering emergency support
- AI‑Driven Chatbots and Voice Assistants: Streamlined booking and service updates
These initiatives reflect the customer-first philosophy of the Maruti Suzuki service network.
Why It Matters
Why is this expansion critical?
- Customer Trust & Retention: A wider network ensures easier service access, which improves satisfaction.
- EV Transition Readiness: Dedicated EV workshops prepare the network for future demand.
- Operational Efficiency: Record monthly servicing highlights scalability and strength of the Maruti Suzuki service network.
Regional Impact
The Maruti Suzuki service network’s reach across metros, tier‑2 towns, and rural areas makes it a true pan‑India presence . This inclusive approach supports a broad customer base and strengthens brand reliability countrywide.
CEO’s Perspective
Takeuchi emphasizes that quality after‑sales service is fundamental:
“This record reflects the scale, depth, and efficiency of the service network… a foundation that continues to support us as we expand…”
This highlights the Maruti Suzuki service network as a critical asset driving expansion.
Road Ahead: 2025–31
- Scale Up: Jump from 5,400 to 8,000 touchpoints
- EV Integration: Launch 1,500 EV‑ready service centers
- Service Technologies: Enhance AI‑tools and digital interaction
- Innovative Formats: Continue mobile servicing and QRT expansion
These steps aim to future‑proof the Maruti Suzuki service network.
The Maruti Suzuki service network is becoming more robust and accessible than ever. With a record 24.5 lakh vehicles serviced in May, an aggressive plan to grow to 8,000 touchpoints by FY31, and dedicated EV workshops, the company is setting a new standard in automotive after‑sales care. Whether you’re a Maruti owner or potential EV buyer, the expanding Maruti Suzuki service means better support, faster service, and greater confidence in vehicle ownership.
Tata Altroz Facelift: New look aur better features ke saath launch
[…] Maruti Suzuki Service Network Grows To 8,000 Touchpoints […]